We collect information you provide directly to us when you create an account, submit a property, communicate with our team, or otherwise interact with our platform. This includes: personal identifiers such as your first and last name, email address, and phone number; property information including addresses, deal types, and related documents you upload; financial and transaction information you choose to share in connection with a deal; communications you send to us through our messaging features; and any other information you voluntarily provide. We may also collect information automatically when you use our platform, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
We use the information we collect to provide, maintain, and improve our services; to process property submissions and deliver deal support services; to communicate with you about your account, submissions, and deal status; to send you service-related notifications and updates; to respond to your inquiries and support requests; to analyze usage patterns and improve user experience; to detect and prevent fraudulent or unauthorized activity; and to comply with legal obligations. We do not sell your personal information to third parties.
We may share your information with third-party service providers who assist us in operating our platform and delivering our services, including cloud infrastructure providers, email delivery services, and analytics platforms. These providers are contractually obligated to use your information only as directed by us and in accordance with applicable law. We may also disclose your information if required to do so by law, in response to valid legal process, to protect our rights or the rights of others, or in connection with a merger, acquisition, or sale of our business assets. We will notify you of any such change in ownership or control of your personal information.
We retain your personal information for as long as your account is active or as needed to provide you with services. We may also retain certain information for longer periods as required by law, to resolve disputes, prevent fraud, or enforce our agreements. When information is no longer needed for these purposes, we will securely delete or anonymize it. You may request deletion of your account and associated data at any time by contacting us, subject to our legal and contractual retention obligations.
We take the security of your information seriously and implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
We use cookies and similar tracking technologies to enhance your experience on our platform, analyze usage, and support certain features. A cookie is a small data file stored on your device that allows us to recognize your browser on subsequent visits. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our platform. For more detailed information about our use of cookies, please see our Cookie Policy.
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access the personal information we hold about you; the right to correct inaccurate or incomplete information; the right to request deletion of your personal information; the right to restrict or object to certain processing; and the right to data portability. To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child under 18, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: DealSupport.io LLC, Dallas, Texas. You may also reach us through the contact options available on our website at dealsupport.io.
DealSupport.io LLC — Dallas, Texas
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